Customer Information Billing System Upgrades Coming This Fall
This fall, New Mexico Gas Company will launch a new upgrade to our customer information system. This upgrade is part of our commitment to providing a more efficient billing experience for customers. That’s why we’re here.
Frequently Asked Questions
Why did I get a notice on my bill that NMGC offices may be closed this fall?
NMGC is in the process of upgrading our Customer Information System. When the project officially launches, our teams will need a few days to complete the transition.
Why are you doing this project?
We are always working to improve the customer experience and our current customer information system is about 25 years old. In addition, the new system will offer features to improve how we serve you, including better security and will lay the foundation for how you manage your account in the future.
What is a Customer Information System?
This is the software that supports how NMGC manages and supports customer information and records. It forms the basis of all business-based customer interactions and plays a role in everyday customer interactions.
When will this new system be launched?
Currently, we anticipate that the project will launch in fall of this year.
How will this impact me?
- Temporary office closures – our Call Center and Walk-In Offices will be temporarily closed for two days in October while we prepare upgrades and prepare to launch the new system. NMGC team members will continue to respond to emergencies during this period and customers should continue to report leaks by calling 1-888-664-2726 or 911.
- Slight bill changes – minor changes to the format of your bill, including a graph that shows 13 months of usage history instead of the 3 months you see now.
- Slightly longer hold times – you may experience slightly longer hold times when calling into the Call Center immediately following the launch, as our team members navigate the new system.